Moving to In Touch EMR was a process of adjustment, but it was worth it, for several reasons. Not only has the staff at In Touch EMR been proactive in adding new features and responding to support calls and streamlining our billing processes, they have been understanding, professional, polite and patient. The ability to create our own documentation templates, generate professional reports on demand and submit claims to billing with one click has allowed us to streamline our practice. The billing software is extremely versatile – I can review number of claims sent / on hold, payer breakdown, charges per visit and collections per visit. Our biller is able to pull up detailed reports, exactly the way we want. My front desk staff has the ability to track authorizations and create progress note alerts, physician prescription alerts and fax reports to physicians with the click of a button in In Touch EMR. My management is now exploring analytics to identify areas of growth and efficiency and expect to drive our practice further with analytic insights. Best of all, the transition for our entire staff was streamlined and consistent and help was readily available. I like that we are able to talk to someone whenever we need to. If you are looking for a powerful, reliable, and responsive team to help you implement EMR and billing software to grow your practice, look no further than the team at In Touch EMR. We support this therapist owned EMR company wholeheartedly.

Matthew S. Fischer, MSPT

CEO, Fischer Physical Therapy

In my 30+ years as a compliance auditor, author and instructor, I have yet to see an EMR and billing software as comprehensive as In Touch EMR. If you are looking for compliant ICD-10 documentation, and a ‘gold standard’ that can survive auditing, get In Touch EMR. A well-defined workflow for the front desk, clinicians, billers and coders makes this a one-stop shop for quick, compliant documentation and flawless billing. I’m impressed with their HIPAA compliance, PHI protection and data breach prevention protocols. The front desk automation (certification alerts, patient portal, birthday reminders, e-newsletters) and clinician automation (progress note and reevaluation countdown, Auto Text technology, flowsheet templates, tasks and messages) are sufficient to set them apart. They didn’t stop there. The billing automation (claim cleanser, automatic transmission to billing, CCI edits – modifier 59 automation, auto-post ERAs) and the administrator functions (access controls, audit logs, time tracking, productivity metrics) result in an incredible EMR and billing software combination for all clinicians. It’s a no brainer – forget the hype from other products and get In Touch EMR

Cheryl House RMC, CHI

Compliance Auditor, Author, Coder and Instructor at Illinois Valley Community College

Thank you for helping me collect my money in a prompt and timely manner. Your company definitely gets me reimbursed substantially faster than my previous biller and your team is way better at following up on missed or rejected claims. I am satisfied so far and look forward to a positive and productive working relationship.

Michele Gust PT, CSCS

CEO, South Miami Physical Therapy & Pilates

In Touch EMR has emerged as a comprehensive, customizable EMR solution for our growing organization. Support is always there when we need it, the ability to customize options to match our workflow are endless, clinicians find it simple and easy to use, front desk and billing love the integration between documentation and claims and compliance is built-in. This is exactly what we needed and it has boosted our efficiency. Couldn’t have asked for more. In Touch EMR is a leader in web-based EMR for physical therapy private practice. We are so very grateful for your wonderful and personalized care.

Julie Edelman PT, DPT

Owner, Avanti Therapy

As a certified auditor, I look for cookie-cutter documentation and one-size-fits-all documentation templates. In Touch EMRs unique template builder technology allows clinicians to customize documentation by delivering the flexibility and convenience needed to create an unlimited number of templates. This convinces the auditor of the practice’s commitment to personalized, defensive, medically necessary documentation. Endless documentation is not the solution – the only thing it does is convert clinicians into data entry experts. Quality clinical care is judged based on the individuality and the uniqueness of clinical documentation, and I have never seen a product help providers achieve this better than In Touch EMR.

Patsy Dunson, CPC, CPMA, CHP

Certified Practice Medical Auditor, Certified HIPAA Compliance Professional

As a new practice owner, I spent a lot of time researching the best software for my standards and needs. I found In Touch EMR to be very organized and simplistic yet effective. Along the way, I got all the help I needed and then some. Their staff has been extremely helpful and proactive in helping us connect all the dots – offering valuable guidance on credentialing, payer enrollment, data transition, training and finally mastery of the product.

They tried to go above and beyond every step of the way and have been professional and patient at all times. I was worried about getting myself and my staff trained as we got ready to open our doors. To their credit, they made this relatively stress free. I like the fact that I am able to talk to someone when I need to, and am able to document my way, with immediate billing. Thank you for your availability, guidance, kindness and patience.

I look forward to continue with your products and look forward to future versions. . I will be happy to offer any ideas or development as I can along the way. Cash flow is the lifeblood of any practice and I know I am in good hands. I like using the product and have made several templates that suit my style of documentation.

In fact, I have talked to several of my colleagues about this software and I know that at least one of them has just signed up because I walked him through the benefits of it. My practice has come a long way with EMR and billing in a few short weeks and I am confident that In Touch EMR and In Touch Billing can grow and scale with our new practice.

Chad Gindi PT

Gindi Physical Therapy

We are fairly new to In Touch EMR and In Touch Biller Pro (started beginning of this year) but so far have been happy with both products. What I like about In Touch EMR is the capability it gives you to customize your EMR based on your preference and clinical experiences. We have had no issues with In Touch Biller Pro so far.

One thing that sets them apart is Nitin’s personalized care for his clients. He is always wants to please and make sure you are taken care of every step of the way.

Arlan Alburo PT

CEO and Co-Founder, Orthopedic and Balance Therapy Specialists

I was looking for a Practice Management Software that combined both documentation and billing platform systems that work in unison. I had previously tried more complicated systems that made me exhausted at the end of the day. In Touch EMR and In Touch Biller Pro represent a united and unified package that helps the private practice clinician govern a practice. It’s easy to use, it is concise, and it has a plenty of analysis variables to study.

Sammy K. Bonfim PT

Partner, Rehabilitation & Performance Center – Macon

I just wanted to send you a quick note on our transition to In- Touch EMR and Biller-Pro. Wow….. What a difference from the way we were doing things. The transition was a lot easier than I thought it would be. Your entire staff has been great and prompt with any questions/problems we had in setting everything up. Pro-Care Rehab thanks you for this.

William Rumford PT

Owner, Procare Rehabilitation

In Touch Biller Pro and In Touch EMR certainly have a compelling market footprint to warrant interest from most physical therapy offices. A physical therapist providing treatment and office staff wouldn’t have any trouble navigating through these products, as you simply navigate through the patients chart with tabs just as you would with tabs in a paper chart.
I also love the feature when using both programs together the information we put into In Touch Biller Pro automatically fills in with the In Touch EMR which saves a lot of time and is cost effective. The online in depth training courses offered is what really sets this apart from any other electronic medical records system, which allows you to complete at your own pace. I highly recommend these programs to any one interesting in saving time and money.

Danielle Von Berg

Office Manager, Procare Rehabilitation