Eligibility and Benefits Verification

Finally – Your staff should do what they do best – engage with patients one-on-one, in person. The rest can be left to us.

Some practice owners try to do too much. On the one hand, it makes sense to ‘do it all in house’, but on the other hand, some things are best delegated to specialists and outsourced teams, especially when this can save you money.

If your staff spends a significant amount of time, effort and money on verification of eligibility and benefits, then call us at 800-421-8442 or click here to schedule a call to learn more about the In Touch EMR eligibility and benefits verification service.

In Touch EMR has an incredible service to take the entire task of eligibility and insurance verifications away from you, and make it our responsibility!

It is essential that every healthcare practice, including physical therapy private practice owners, verify insurance eligibility and patient benefits before services are provided. This will prevent missed opportunities that result in lost income and claim denials. This will substantially reduce the workload and / or confusion at the front desk staff, since patient eligibility will be verified prior to check in.

Reduce your Front Desk Administrative Costs by As Much as 50%

The average staff member spends 10-15 minutes verifying eligibility and benefits information over the phone. Not only does this pull the staff member away from other, more critical tasks like patient callbacks and customer service, it costs you money.

Let’s say the staff member’s salary is $15 an hour. A 15 minute phone call therefore, costs you almost $4-$5.

This does not take into consideration the time the staff member spends waiting for responses, and filling out authorization forms.

The In Touch EMR eligibility verification service solves all these problems at rates as low as $2 per verification. The end result – a happier front desk staff and lower claim denials.

This service from In Touch EMR is a powerful and effective way to prevent claim denials for reasons such as ‘non-covered service’ and denials due to lack of eligibility.

Our service includes an analysis of all scheduled appointments, and all communication with the payer, so that we provide you with all this information (in many cases, before a patient walks in to your clinic):

Imagine what a verification service like this can do for your practice.

Patient Inbound Calling

Effective patient engagement is the hallmark of a successful, rapidly growing private practice.

Our live operators act as an extension of your clinic and will answer all patient questions about patient statements and outstanding bills.

This will significantly reduce the administrative work of your front desk staff, and help your staff to focus on what matters the most – providing one-on-one attention to care to all your patients face-to-face.

An Entire Team of Qualified Billers, Coders and Clinicians to Support Your Practice

At In Touch Billing, we use a network of clinicians, physicians and attorneys in addition to our contacts with payers to make sure you get paid more, faster. Our team includes certified billers, coders and accounts receivable specialists. Every aspect of your claim, from scheduling to clinical documentation to claim submission and payment posting is monitored carefully from start to finish.

Our services will help you save time, effort and money and allow you to do what you do best – focus on patient care. We specialize in workers compensation claims and NF billing of outpatient, inpatient, implant, and ambulatory surgery practices as well.